Frequently Asked Questions (FAQs) – Blackhok.com 1. How can I place an order? You can browse products, add them to your cart, and complete the checkout process by entering your shipping details and making payment. 2. Do I need an account to shop on Blackhok? No, you can place an order as a guest. However, creating an account helps you track your orders and get faster checkout. 3. What payment methods are available? We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (if available in your area). 4. How much are the shipping charges? We charge a flat delivery fee of ₹15 per packet. Sometimes we offer free shipping on minimum orders during special promotions. 5. How long does delivery take? Orders are usually delivered within 3–7 business days, depending on your location. 6. How do I track my order? After your order is dispatched, you will receive a tracking ID via SMS/Email. Use it to check your order status. 7. Can I return a product? Yes, we have a 7-day return policy. Items must be unused, in original packaging, and with all tags intact. Some products (like innerwear/personal care) are non-returnable for hygiene reasons. 8. How will I get my refund? Refunds are processed within 5–7 business days after we receive and verify the returned product. The refund will be credited to your original payment method. 9. Do you deliver everywhere in India? Currently, we deliver to selected pin codes. You can check availability at checkout by entering your pin code. 10. How do I contact Blackhok customer support? You can reach us at: 📧 Anjalisingh709189@gmail.com 📞 +91 8090401869 We’re Here to Help ! Contact us Add Your Heading Text Here
